Privacy Policy
This privacy policy sets out how Signature Windows & Doors uses and protects any information that you provide us. Signature Windows & Doors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy notice. We may update this policy periodically by revising this page. Please review it occasionally to ensure you are happy with any changes. This policy is effective from 21/11/2024.
How We Process Your Data
We will only process personal data when we have lawful reasons for doing so, including to service your inquiry. The lawful basis for processing and holding your data will include one of the following:
- To comply with our legal obligations.
- To pursue our legitimate business interests (including delivering and promoting our services).
- To establish, exercise, or defend legal claims.
- Where you have provided explicit consent for specific purposes.
Our retention period for personal data is typically 6 years, though some lawful or administrative circumstances may require shorter or longer retention periods. We process personal data solely for the purposes for which it was collected. Once no longer necessary, data is securely destroyed.
Signature Windows & Doors Funding Scheme and Incentives
The funding offered by Signature Windows & Doors is not a government grant and is entirely managed by our company. We do not pass your details to any other company for the purpose of funding assessment. If you do not qualify for the Signature Windows & Doors Funding Scheme, we will evaluate your eligibility for alternative incentives that we directly manage. Depending on your qualification, you may receive a combination of financing options or private contributions from Signature Windows & Doors. The Signature Windows & Doors Funding Scheme covers 100% of the grants provided to eligible customers. If you do not meet the criteria, no financial assistance will be offered by the scheme.
Grant Eligibility Criteria
The grant is currently available to individuals who meet specific criteria, with priority given to those in need, on a first-come, first-served basis. As of now, the scheme offers assistance to:
- Single-parent homeowners with disabled or critically ill children under 18.
- Employed or self-employed individuals.
Eligibility criteria may change as additional funding becomes available. The company reserves the right to modify these criteria or offer grants outside these parameters at its discretion.
Notification of Qualification
When we contact you, we will inform you whether you qualify for the Signature Windows & Doors Funding Scheme. If you are eligible, you will receive financial support directly from Signature Windows & Doors, with no involvement from third-party companies.
We will attempt to contact you to discuss your eligibility. If you do not qualify for the Signature Windows & Doors Funding Scheme, we will not continue to contact you regarding funding opportunities.
How We Use Your Information
When you submit your details through our website or contact forms, Signature Windows & Doors may use your information for the following purposes:
- To provide the information or services you have requested.
- To contact you for direct marketing purposes (e.g., via email, telephone, SMS, or post).
- To tailor website content to your preferences.
- To follow up regarding inquiries or applications.
We may contact you using various prefixes (e.g., 01, 02, 03, 07) to ensure nationwide coverage. All marketing communications comply with the Telephone Preference Service (TPS) screening process, reviewed every 28 days.
We will attempt to contact you to discuss your eligibility. If you do not qualify for the Signature Windows & Doors Funding Scheme, we will not continue to contact you regarding funding opportunities.
Call and Communication Records
We may record communications, including telephone calls, for training, monitoring, or evidentiary purposes. These records may be shared with relevant third parties in the event of a dispute or legal claim.
Third-Party Data Sharing
Signature Windows & Doors will never share your details with external organisations without obtaining your prior consent. In cases where your inquiry requires further assistance, we may transfer your details to a third-party organisation with your explicit verbal consent.
Security of Your Data
We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard the information we collect online.
External Links
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the protection or privacy of any information you provide to these external sites. Please review their privacy policies for further information.
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the protection or privacy of any information you provide to these external sites. Please review their privacy policies for further information.
External Links
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the protection or privacy of any information you provide to these external sites. Please review their privacy policies for further information.
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the protection or privacy of any information you provide to these external sites. Please review their privacy policies for further information.
Opt-Out Policy
You can opt out of receiving marketing communications from Signature Windows & Doors at any time. To do so, please email your name, postcode, and telephone number to office@signaturewindows-doors.co.uk, and your details will be suppressed within 3 working days.
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the protection or privacy of any information you provide to these external sites. Please review their privacy policies for further information.
Subject Access Requests (SAR)
Under the Data Protection Act 2018, you have the right to request details of the information we hold about you. To request this information, email office@signaturewindows-doors.co.uk, including any relevant contact details (e.g., email addresses, phone numbers) to assist us in locating your records.
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the protection or privacy of any information you provide to these external sites. Please review their privacy policies for further information.
Right to Rectification, Erasure, and Data Portability
You may request:
The rectification of inaccuracies in your data.
The erasure of your personal data.
Data portability for transferring your information to another controller.
To exercise these rights, email office@signaturewindows-doors.co.uk, providing your postcode, telephone number, and email. We will respond to rectification or erasure requests within 3 working days and portability requests within 7 working days.
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the protection or privacy of any information you provide to these external sites. Please review their privacy policies for further information.
Complaints Handling
If you are dissatisfied with how we handle your data, please contact us via office@signaturewindows-doors.co.uk. Include your postcode, telephone number, and email. We aim to acknowledge complaints within 3 working days and resolve them within 8 weeks.
If you remain unsatisfied, you can escalate your complaint to the Information Commissioner’s Office (ICO):
Address: Signature Windows & Doors, Ind Est, Unit 2, Hugo Court, Teesway, North Tees, Stockton-on-Tees, TS18 2RN.
Website: HYPERLINK “https://ico.org.uk/make-a-complaint/”https://ico.org.uk/make-a-complaint/
